BOOKANDGO only collects personal information that is necessary for business purposes. We endeavor at all times to collect personal information in a fair and lawful manner, and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.
BOOKANDGO collects personal information in many parts of its business. These include:
A. BOOKANDGO Points: BOOKANDGO collects information about members at the time when a person first book any package from us. The main categories of information we collect relate to a person's general contact information, personal details such as age range and gender, payment details, responses to surveys and other details, which are usually collected directly from the member.
B. BOOKANDGO collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
C. BOOKANDGO collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators.
Our purpose in collecting information about you is to provide you with membership services, such as exchanging your holiday accommodation entitlements. BOOKANDGO uses personal information in several different ways in operating our membership programs and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.
BOOKANDGO provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise BOOKANDGO does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines. BOOKANDGO will not normally otherwise use or disclose any information about you without your consent, unless:
A. required by law
B. to protect the rights, property or personal safety of another BOOKANDGO member, any member of the public.
C. the assets and operations of the business are transferred to another party as a going concern.
D. When you provide your personal information to us, BOOKANDGO will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes.
Like many businesses, BOOKANDGO uses a range of service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of BOOKANDGO, such as mail houses, will sometimes have access to personal information held by BOOKANDGO and may use it on behalf of BOOKANDGO. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.
A. Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits
B. Provide you with updated information about our services or special promotions
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
BOOKANDGO endeavors to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. BOOKANDGO uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, we also require our employees and data processors to respect the confidentiality of any personal information held by BOOKANDGO.
Please note also that as a global business, BOOKANDGO may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the Privacy Act and in keeping with our other commitments to safeguard your privacy.
Our commitment to being the world's leading holiday business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised.